Privacy Policy

Welcome to East African Spectra Safaris Limited’s Privacy Policy. We value your privacy and are dedicated to safeguarding the personal information you share with us. This policy outlines how we collect, use, protect, and delete your data.

As a tour operator, we collect personal information from you and your travel companions to provide our services. We ensure your data is handled securely and in compliance with this policy.

This policy may be updated periodically, so please check back to stay informed of any changes.

Under the Data Protection Act of Kenya, East African Spectra Safaris Limited, as the “Data Controller,” is responsible for determining how your personal information is collected, used, and protected in compliance with the law.

Our privacy policy covers:

1. Consent
2. Types of information we collect
3. How we collect your personal information
4. Why we collect your date and how we use it
5. How we handle your information
6. How we protect your data
7. What choices you have
8. Updates or changes to this privacy policy

1. Consent
   We will handle your personal data lawfully and with your consent, ensuring it is never used for marketing purposes without your approval. Consent will only be requested when we clearly explain how your data will be used. By sharing your data, you agree to its transfer, storage, and processing in line with our privacy policy.

If you share someone else’s data, ensure you have their explicit consent and that they understand how it may be used personal data, you must ensure that they have explicitly given you authorization to do so

If you share someone else’s data, ensure you have their explicit consent and that they understand how it may be used.

2. Types of Information We Collect

We may collect the following information about you or members of your group:

• Personal Details: Name, contact information (phone, email, address), date of birth, gender, travel details (number and ages of travelers, dates, airports, passport details).
• Payment Information: Card details, financial data.
• Sensitive Data: Health, dietary, mobility, disability, or other needs relevant to your travel or contract, including criminal convictions when required.
• Interaction Data: Surveys, competitions, promotions, correspondence, and communications related to bookings or contracts.
• Website Usage: IP address, device details, browser and operating system, cookies, page views, response times, and interactions.
• Other Information: Photos, videos, blog entries, and advanced passenger information (API).

This data is collected to provide and improve our services while ensuring secure handling.

3. How We Collect Your Personal Information

When You Visit Our Website:
We collect data via contact forms, cookies, Google Analytics, or by uploading content like photos. This may include your name, contact details, travel plans, and browsing activity.

When You Subscribe to Our Newsletter:
We collect your name, email, and preferences to send relevant updates. You can unsubscribe anytime.

When You Request a Quotation:
We collect your name, contact details, travel plans, and group information to provide a quote and ensure smooth communication.

When You Confirm a Booking:
We gather personal and travel details, including passport and dietary information, to meet legal obligations and deliver services.

When You Call or Use Web Chat:
We may record calls for training and collect chat details for efficient support.

After Your Safari:
We may collect feedback, photos, videos, or blogs for marketing, with your consent.

Note:
Ensure consent before sharing others’ data and inform them of our privacy policy.

4. Why We Collect and Use Your Data

• To Plan Your Holiday: We use your details to communicate, provide travel updates, and fulfill bookings.
• To Improve Services: Your data helps us enhance customer support, train staff, and improve website usability.
• To Ensure Safety: We process sensitive data (health, dietary, or mobility needs) to meet your requirements and ensure your safety during travel.
• To Personalize Your Experience: We use your preferences to tailor recommendations, marketing, and communications to your interests.
• To Process Payments: Your data ensures secure payment handling for bookings.
• For Marketing and Feedback: We may send newsletters, conduct surveys, or manage promotions and competitions with your consent or legitimate interests.
• For Research and Operations: Your information helps us monitor website performance, prevent fraud, and improve services.
• For Social Media and Gallery Use: Shared content (e.g., photos) may be used for marketing with proper consent.

You can opt out of marketing emails anytime by using the “unsubscribe” link or contacting us.

5. How we handle your information

The privacy of your personal data and that of your travel companions is of utmost importance to us. We do not sell, distribute, rent, or lease your personal information to any third parties, unless we are required by law to do so or have obtained your explicit consent. We assure you that we will never share, rent, or exchange your personal data to any third parties for marketing purposes. We value your privacy and will handle your information with care and respect. However, we may disclose your personal data to our trusted partners who are involved in providing the holiday services you have booked and who require this information to deliver the services to you.

6. How We Protect Your Data

At East African Spectra Safaris Limited, we take your data security seriously. We use physical, electronic, and managerial safeguards to protect your personal information both online and offline. Our website is secured with advanced encryption, and your payment details are processed by our trusted partner, Worldline. We do not store payment information.

We may need to share your data with relevant suppliers (airlines, hotels, etc.) to arrange your travel, and with authorities when required by law. Please note that if your holiday takes place outside the EA, local data protection laws may vary.

If you opt out of marketing, we will only retain the necessary information to comply with your request. We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy.

7. What choices you have

You can unsubscribe from email communications

We strive to create engaging promotional content that you will enjoy receiving. However, we understand that your preferences may change and you may wish to unsubscribe from future marketing communications. Rest assured; each email we send you will contain clear instructions on how to opt-out. You can unsubscribe at any time by clicking the ‘unsubscribe’ link located at the bottom of any of our emails, or by sending us an email at  info@eastspectrasafaris.com

8. Updates to This Policy

We may update this Privacy Policy as needed to comply with the law and maintain high standards. Please check this page regularly for updates. Any changes will be posted here.

If you have any questions or feedback about our policy, feel free to contact us at info@eastspectrasafaris.com

Last updated: December 2024.